What the Organisation will do

  • The organisation usually has 30 days to provide you with a decision in writing. However, this time period can be extended if:

    • the application relates to a large amount of information
    • extensive searches are required to locate the information
    • complying with the period would unreasonably interfere with the operations of the organisation
    • the organisation transfers your application to another organisation. (The first organisation has 15 days to transfer your application. The other organisation then has 30 days from the date of transfer to make the decision.)

  • If your application does not meet the requirements of the Act, the organisation will try to contact you to let you know what the problem is and give you the chance to fix it.

  • After considering your application, the organisation provides you with a written notice of its decision. It can:

    • make the correction you specified
    • make a different correction
    • refuse to correct the information.

    If it does not make the correction you specified, it must explain the reason why it made a different correction or refused to make a correction.

  • If the organisation does not make the correction you specified, you are entitled to request it to take reasonable steps to associate with the information a statement of your opinion that the information is inaccurate, incomplete or out of date.

    For decisions made on or after 1 July 2004, you can apply for internal review of the decision.